Returns & Exchanges

David Spencer Eyewear Returns & Exchanges

For all returns and exchange inquires please contact the store you purchased your frames from.

Evolve Eyewear Returns & Exchanges

Evolve Eywear Returns, and exchanges are accepted within 30 days of purchase for a full refund. Please contact customer service at customerservice@evolve-eyewear.com for all return requests. If an item is purchased for the holiday season in November/December, we will accept product within 60 days of purchase. Goods must be in original condition in packaging with tags attached. Original condition means that there are no scratches, marks or blemishes on the product.

To receive a prepaid return label contact Customer Service via email at customerservice@evolve-eyewear.com or phone at 763-220-6477  Please note this service is only available for US Customers.

 

Gifts with Purchase – Free or discounted items shipped as promotional gift with purchase must be returned along with the qualifying item in the original condition. The retail value of a gift with purchase not returned with the qualifying item will be deducted from the refund or credit amount.

We accept returns for evolve-eyewear.com orders only.  Purchases made from other retailers must be returned to the original point of purchase.

EVOLVE EYEWEAR will refund the cost of the item(s) to the credit card used for original purchase. EVOLVE EYEWEAR does not refund original shipping charges, return shipping charges or accept C.O.D. deliveries.

Your refund will be processed within 3–5 business days of receiving the goods at our Minnesota office location. You will be notified by email when the transaction has taken place. Returns that fail to meet the above return policy requirements will not be credited.

Steps for Return or Exchange

STEP 1. Pack the merchandise to be returned so it will reach us in new condition.

STEP 2. Mark the reason for return or exchange on your invoice and pack it in the box. Also, please include your name, address, phone number, and email address.

STEP 3. Return your package to the address on the invoice utilizing your preferred carrier.

STEP 4. When we receive your return package we will e-mail you the status of your return. Your request for return or exchange will be processed within 3-5 business days of receiving your return, provided it meets all the above requirements.

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